Terms & Conditions

Our website, www.tempestbrewco.com is operated by Tempest Brewing Co Ltd. Registered address: Block 11, Units 1-2 Tweedbank Industrial Estate, Tweedbank, Scottish Borders, United Kingdom.

Company Registration No. SC 458479.

All references to “we”, “us” and “our” shall be deemed to be references to Tempest Brewing Co. Ltd (hereafter referred to as Tempest Brew Co) and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.
By placing your order, you are agreeing to the terms and conditions set out below. Use of any functionality of TempestBrewCo.com constitutes acceptance of the Terms and Conditions.
Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.
Tempest Brew Co reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.

Age Restriction

Age Restriction

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient also has to be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

We will not permit our couriers drivers to “Leave Safe”.

General

We aim to ensure the prices shown are correct. If an error does occur, we will make eve ry effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases, we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Tempest Brew Co takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until Tempest Brew Co have dispatched the items to you.

Tempest Brew Co will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

Payment

Payment can only be made using credit/debit cards through Stripe or PayPal. We cannot take orders by phone or email. Card payments are made through a secure server. Tempest Brew Co does not store your financial details. Your personal details are not passed to any third party. Payment will be taken at the time of ordering.

Delivery 

For full delivery information please read our Delivery & Returns page.

We always aim to deliver your order promptly but cannot accept liability for delay. Orders with Next Day Delivery must be placed before 12noon Monday-Thursday in order to be processed for same day despatch. Orders for Saturday Delivery must be placed on or before Friday at 12noon.

Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt. The order will be returned to us and a full credit for the product will be issued to your account, minus the delivery charge.It is the responsibility of the customer to report goods damaged in transit. If an order is upgraded beyond standard delivery, to Next Working Day, Next Working Day AM/PM, or Saturday Delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

We shall not be liable to pay any compensation to you, other than any refund as stated above.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Tempest Brew Co is not liable for damage caused by customer mishandling.

Returns, refunds and cancellations

You have up to 14 days from the day after you receive your order to cancel and return goods you have ordered from us. If you wish to return merchandise goods only, they must be returned in their original packaging to; 

Tempest Brew Co,
Block 11, Units 1-2
Tweedbank Industrial Estate
Tweedbank, Selkirkshire
Scottish Borders, TD1 3RS

Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Regarding any beer order, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please email us at orders@tempestbrewco.com or talk to us on +44(0)1896 759 500.

Cookies

A cookie is a small data file stored by your web browser on your computer. It allows us to recognise your computer by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. They can also tell us which website you came to us from.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter the site (products chosen, delivery address etc) so that it can be passed onto us to generate your order.
By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using this website.

Privacy Policy

Tempest Brew Co is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your expressed permission.

Tempest Brew Co does not collect Personal Information about you, except when you provide it to us. When you submit your Personal Information, you will be asked to consent to the processing and transfers of your Personal Information. If you would prefer that we don’t collect any Personal Information from you, please do not provide us with any such information. We will use the Personal Information you provide us only for the purposes of processing your orders and responding to any comments or questions you have.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of TempestBrewCo.com, such as information regarding which of our pages are most popular and general website administration.

We may also use your information to tell you about our products, promotions and special offers that may be of interest to you, by email, mail or by telephone. In particular, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. All customers are given the opportunity to opt-out of receiving such further information that they give by contacting customer services at info@tempestbrewco.com.
We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

Sensitive information is not sought through this website. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it for the purposes for which it has been provided.

Copyright and IP Rights

All content included on this website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Tempest Brew Co, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Tempest Brew Co.

Notice

These Terms and Conditions shall be subject to and interpreted in accordance with the laws of the United Kingdom. Our failure to enforce a right does not amount to waiver of it.

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