Delivery & Returns
EVERYTHING YOU NEED TO KNOW ABOUT ORDERING FROM OUR ONLINE STORE.
ORDERING / DELIVERY INFO / PRICING / RETURNS / OTHER
Due to UK licensing laws, we cannot sell alcohol to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old. The recipient must also be over 18 years of age.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
Once the products have been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
ORDERING & DELIVERY INFO
When ordering, keep in mind that our boxes come in three sizes; 6 bottles, 12 bottles, and 24 bottles. When ordering, keep these numbers in mind, as if for example you order 7 they'll come in a 12 box, or 13 they will come in a 24 bottle box and all cost the same shipping as a full case of 24.
It's important to keep these in mind as we don't have shipping boxes that fit less than 6 bottles, therefore if you order less than 6 they need to be packaged differently and may be more prone to damage.
When ordering for brewery collection, we will notify you via email once your order is ready. You can then come to the brewery any time between 10am and 5pm to collect during the week.
We will hold collections for 7 working days from the time of email notification. If you fail to collect it within that timeframe, we will cancel and refund your order. You can collect outwith this, so long as you get in touch to let us know when you plan to collect.
Standard orders are shipped via UK Mail either through their 3-4 day delivery for smaller items, UK Mainland Standard Delivery, or UK Highlands & Islands services. Delivery to more remote areas such as the Isles of Scotland will normally take up to 5 working days. If you need a faster delivery then get in touch with us and we will let you know what we can do to help you out.
UK Mainland Standard Delivery will be delivered next working day where possible, but may take up to 3 days. For up to date information, consult your tracking number or contact UK Mail directly.
If outside of the UK, please get in touch about ordering and we can organise a delivery for you depending on location.
Orders are processed and prepared Monday – Friday 9am – 2pm. To guarantee same day dispatch, orders must be in before 12 noon, otherwise the order will leave the brewery the following day.
Delivery times are Monday to Friday, between 8.00am and 6.00pm.
If you are not in when the courier attempts to deliver, a card will be left informing you that an attempted delivery had been made. If you do not contact the courier company, a second attempt will be made. Alternatively, you may authorise the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot. This can't be guaranteed, as it is at the discretion of the delivery drivier and may not be possible.
IMPORTANT NOTE: if a request is made for beer to be left unattended we cannot be held responsible if the beer goes missing after the courier has delivered it.
If there is no contact after the second missed delivery, the beer will be returned to us and we will credit your account, less the delivery charges incurred. If you wish instead to have it redelivered, we can arrange this however you will be charged for the delivery cost again.
If an order comes back to us we will attempt to contact you via phone and email for you to advise what you wish to do. If we are unable to successfully contact you after 5 days, we will refund your order less the delivery and return charges incurred. If you wish to contact us about this, please email [email protected]
Merchandise and Small Items up to 2kg - £5.99
Beer and orders above 2kg - £10.00
Highlands & Islands of Scotland
Smaller Items - £10.00
Up to 24 bottles - £20.00
24 –36 bottles - £25.00
37 to 60 bottles - £30.00
Northern Ireland, Isle of Man and Isles of Scilly
Smaller Items - £8.00
12 bottles - £20.00
24 bottles - £30.00
36 bottles - £40.00
48 bottles – £55.00
60 bottles - £65.00
Please note that the Channel Islands are classed as an International destination, please contact us to arrange delivery here.
Please email us at [email protected] or call us on +44(0)1896 759 500 for details of these delivery costs.
PRICES & PAYMENT
All prices are quoted in pounds sterling, and may be per item or bottle or per case, as marked. The prices include UK duty and VAT at a rate of 20%, unless otherwise clearly stated. Any delivery charges are additional to the unit price quoted.
VAT AND CHARGES FOR ONLINE ORDERS OUTSIDE OF THE UK
Unfortunately as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimal where possible, but this charge is not something we have the ability to waiver.
Orders (including gifts) outside of the EU may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.
We accept payment by Maestro/Solo, Switch, Visa, MasterCard and PayPal. In the case of payment by bank transfer or cheque, the order(s) will only be shipped when cleared funds have been received into our bank account.
We reserve the right to terminate any special offer at any time, without notice.
All orders received by us are shipped subject to availability. In the unfortunate event that we have run out of a particular beer, we will contact you to discuss delivery or refund options. You may choose to have your money refunded instead of receiving a substitute. If you have any concerns, please email us at [email protected]
RETURNS, REFUNDS AND CANCELLATION POLICY
RETURNS / REFUNDS
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 7 days of the purchase. If no replacement is available, please see our standard returns policy below.
Standard Returns Policy:
If goods are to be returned to Tempest Brewery, they must be returned in their original packaging, within 7 days of purchase. You will be refunded in full for the order, excluding all delivery charges incurred, once the goods are received back into our warehouse. Please note that, the costs of returning goods to us shall be borne by you.
If there is a problem with your order you must inform Tempest Brewery within 7 days of receipt of the order, Tempest Brewery accept no liability for issues with orders received and unchecked outside of this period.
If you wish to cancel your order, please contact the brewery by phone immediately. Once the items are shipped there will be a charge for the return of the cancelled order to us.
In the unlikely event that there are any breakages, the courier will need to collect the item/s in question. If breakages do occur, all that we ask is that you let us know within 24 hours of the courier delivering the beer to you. We will then ask you to return (via the courier at our cost) the original package and any other spoilt bottles. We will then credit you for the beer returned or redeliver a replacement (hopefully without any breakages on the second time!).
If you have any other concerns, please email us at [email protected] or talk to us on +44(0)1896 759 500
We shall not be liable for any delay in delivering your beer if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications or courier service provider in connection with the performance of this Agreement.
The images, words and descriptions within the website are for guidance only. Final products may look different to the image shown.
Tempest Brewery may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
The sale of the goods takes place only when the beer is dispatched from our warehouse. Until that time, Tempest Brewery will not be bound to supply the goods or agree the price.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or miss-described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
You agree and acknowledge that Tempest Brewery owns or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site. You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
All persons, individual and corporate, are prohibited from providing hypertext or other links to the Tempest Brewery web site from their own web site or from a third party's web site, without our prior written consent. Nothing in these Terms and Conditions shall exclude Tempest Brewery from liability for personal injury or death caused by its negligence. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
Loss or damage was not foreseeable to both parties when the contract was formed;
Loss or damage was not caused by any breach on the part of the supplier
Loss or damage relates to business and/or non-consumers.
We will not be liable for loss or damage caused by the customer handling the beer. In particular we will not be liable for spillages or breakages.
Please note that customer satisfaction is of utmost importance to us. If you have concerns, queries or feedback, please do not hesitate to contact us. Either call us on +44(0)1896 759 500, email us at [email protected]
Our online store offers road tariff shipping to a select number of European countries; these are subject to some slightly different terms and conditions to our UK shipping so please make yourself aware of them before ordering.
The shipping rates are determined by UK Mail’s shipping zones, they are as follows:
|Delivery Zone||Countries Included||Price & Delivery Time|
Belgium, Austria, Netherlands
Slovenia, Spain, Hungary, Italy,
Croatia, Denmark, Finland,
Bulgaria, Greece, Norway,
Andorra, Herzegovina, Estonia,
Please be aware that this is for shipments between 0kg and 31kg – roughly equivalent to 50 bottles of beer. If you wish to order more, please get in touch with us directly at [email protected].
We endeavour to make sure our beer is well packaged for transit, however now and again a breakage or damage may occur.
If your beer has a breakage, or your merchandise is damaged, please send photos of the damage to [email protected] with your Order Reference within 24 hours of receiving the package.
From there, we can offer your reimbursement to the value of the damaged item(s). Please note, we cannot accept and process returns on orders from outside of the UK due to the associated costs.
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country.
Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.